Wednesday, November 05, 2014

Citizen Services, Pilipinas Teleserv, Services for Filipinos by Filipinos



Anyone need an NSO birth certificate? How about a DFA passport? Or a SEC documents? A GSIS helpline or chat? Well, Kwento Ni Toto knows where to ask for help for that and we personally experienced having some of the documents from them. Who else but the Pilipinas Teleserv, A Service Call Center for Filipinos by Filipinos.


Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. Primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies.

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.
The central services available to Filipinos are:

NSOHelpline.com
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System
Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center
From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System
A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access www.secexpress.ph or call (02)737-8888 to facilitate processing.

Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens.

PILIPINAS TELESERV
CITIZEN SERVICES
NSOHelpline
DFA Passport Appointment System
GSIS Contact Center
SEc Express System
Website : www.NSOHelpline.com
               www.secexpress.ph
Facebook : www.facebook.com/pilipinasteleserv
                www.facebook.com/citizenservices
Twitter : @teleserv_ph
Instagram : @citizen_services


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