PSAHelpline.ph, the first and longest-running certificate ordering and delivery platform authorized by the Philippine Statistics Authority (PSA), marks its 25th year this June. Launched in 2000 as NSO Helpline Plus, the service began as a call-in hotline (737-1111) that allowed Filipinos to request birth, marriage, death, and Certificate of No Marriage (CENOMAR) documents without visiting a PSA outlet. Since its launch, it has aimed to make civil registry services more accessible, secure, and convenient for the public.

In 2011, the service expanded online, allowing users to request PSA certificates through desktops or mobile devices. When the National Statistics Office became the Philippine Statistics Authority in 2013, the platform was renamed PSAHelpline.ph. The service has since grown into a full online channel, now offering Certificates of No Death (CENODEATH) and issuing QR-coded certificates for improved security and verification.

As the demand for online government services grew, PSAHelpline.ph continuously improved its features to meet the needs of its users. The website allows users to request copies of birth certificate, marriage certificate, death certificate, or CENOMAR with just a few clicks—no need for a PSA online appointment. Payment can be made through various methods including over-the-counter transactions, credit/debit cards, mobile wallets, and online banking. Once payment is confirmed, users simply wait for their PSA delivery to arrive at their doorstep. Delivery typically takes 2 to 3 business days within Metro Manila and 3 to 8 business days for provincial locations.

Security and privacy have always been a top priority for PSAHelpline.ph. To protect the applicant’s personal information, strict delivery protocols are in place, including requiring personal receipt of documents and the presentation of valid identification. For those who may not be available to receive their PSA certificate at home, there is the option to pick up the document from select National Book Store or Robinsons Department Store branches. A complete list of these locations is available on the website.

In its commitment to innovation and security, PSAHelpline.ph now issues PSA certificates with QR codes, ensuring authenticity and improving verification processes. The platform also now accepts requests for the PSA Certificate of No Death (CENODEATH), offering even greater convenience to users who require this document.

Customer support is a cornerstone of the PSAHelpline.ph experience. Users can reach out through the hotline (available Monday to Saturday, 8 AM to 5 PM, except holidays) or email support, which operates 24/7. Whether for checking order status, updating delivery details, or answering general inquiries, the dedicated support team is always ready to assist.

PSAHelpline.ph continues to be the fastest, most reliable platform for ordering PSA certificates online. Backed by 25 years of experience and trusted by millions of Filipinos, PSAHelpline.ph remains committed to bringing the services of the Philippine Statistics Authority closer to the people—delivering convenience, security, and peace of mind.

To learn more or to request your PSA certificate online, visit www.PSAHelpline.ph.

PSAHelpline.ph is celebrating 25 years of helping Filipinos conveniently request and receive their civil registry documents, highlighting its long-standing commitment to improving public access to PSA certificates.

The service began in 2000 under the name NSO Helpline Plus, becoming the country’s first and longest-running platform for ordering and delivering birth, marriage, death certificates, and Certificates of No Marriage (CENOMAR). It started as a call-in service through the hotline 737-1111, providing a secure and accessible way for millions to request documents. In 2011, the service expanded online, allowing users to place orders through its website using computers or mobile devices, without needing to leave their homes.

In 2013, following the creation of the Philippine Statistics Authority (PSA) from the former National Statistics Office (NSO), the service was officially renamed PSAHelpline.ph. The rebranding reflected the platform’s strengthened role as a reliable digital partner of the PSA and marked a new phase in its commitment to making vital documents more accessible to Filipinos across the country. Today, PSAHelpline.ph continues to lead the way in digital service innovation, now also offering the Certificate of No Death (CENODEATH) and PSA certificates with QR codes for improved authenticity and verification.

Since then, PSAHelpline.ph has grown into a fully digital, nationwide platform trusted by millions. From its beginnings as a call-in service, it has continuously improved its features and operations. Today, users can conveniently order their PSA birth certificate, marriage certificate, death certificate, CENOMAR, or CENODEATH online without the need for a PSA online appointment. The process is simple: visit www.PSAHelpline.ph, fill out the online form, choose your preferred payment method (over-the-counter, mobile wallet, credit/debit card, or online banking), and wait for your PSA delivery to arrive.