Philippine Airlines Named Second Best in Southeast Asia by Flyers' Choice Awards 2025
Marco Polo Demo
8/10/2025 02:36:00 PM
Philippine Airlines (PAL) continues to soar high, securing the second spot as the best airline in Southeast Asia based on traveler votes in the 2025 Flyers’ Choice Awards.
Philippine Airlines (PAL), the country’s flag carrier, has earned the title of Southeast Asia’s second-best airline, according to the 2025 Flyers’ Choice Awards by AirlineRatings.com. The recognition is based entirely on traveler feedback, emphasizing real passenger experience and satisfaction.Why Philippine Airlines Stood Out
Unlike traditional airline rankings based on technical criteria, the Flyers’ Choice Awards focus on what truly matters to passengers. Votes were cast based on service quality, cabin crew performance, comfort, uniform presentation, and the overall feeling of safety and care onboard. Singapore Airlines took the top spot, while Malaysia Airlines followed PAL in third.PAL’s customer-first approach played a crucial role in its placement. The airline has consistently delivered reliable, safe, and friendly service, gaining trust and loyalty among Filipino and international travelers.
“This award reflects the hard work of every PAL employee who puts the passenger first. It shows that people appreciate genuine care and commitment to safety and service,” said PAL President Richard Nuttall.
Recognition Based on Passenger Sentiment
The Flyers’ Choice Awards are different from AirlineRatings.com’s other recognitions like the World’s Best or Safest Airlines. Instead of expert evaluations, these awards are determined by actual flyers, making them a more authentic representation of passenger satisfaction.Votes were collected between April and July 2025, allowing thousands of travelers to weigh in on which carriers gave them the best experience. PAL’s high placement shows it is among the most trusted airlines in the region.
More Wins for PAL in 2025
This award adds to a series of achievements for PAL this year:Best Travel Brand in the Philippines: Recognized by Campaign Asia-Pacific, PAL scored 63.15%, topping Cebu Pacific, Klook, and even global giant Emirates.
Most Punctual Airline in Asia-Pacific: In April 2025, PAL achieved an impressive 86.07% on-time performance, according to aviation analytics firm Cirium.
Modernizing the Fleet for Better Experience
PAL is also upgrading its fleet to enhance comfort and efficiency. By the end of 2025, the airline is expected to receive its first Airbus A350-1000 for long-haul routes. Additionally, 18 retrofitted A321ceos will begin flying by October, equipped with modern interiors and improved in-flight entertainment systems.Philippine Airlines’ Competitive Edge
In today’s highly competitive airline industry, PAL’s strategy is clear: combine reliable operations with heartfelt service. In a region known for top-tier carriers, PAL has proven that Filipino warmth and hospitality remain unmatched in the skies.Philippine Airlines’ success at the Flyers’ Choice Awards 2025 proves that passengers value consistent, caring, and safe service. As PAL continues to invest in new aircraft and customer experience, it’s clear the flag carrier is not just flying high—it’s winning hearts.
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