PSAHelpline.ph, the first and longest-running certificate ordering and delivery platform authorized by the Philippine Statistics Authority (PSA), marks its 25th year this June. Launched in 2000 as NSO Helpline Plus, the service began as a call-in hotline (737-1111) that allowed Filipinos to request birth, marriage, death, and Certificate of No Marriage (CENOMAR) documents without visiting a PSA outlet. Since its launch, it has aimed to make civil registry services more accessible, secure, and convenient for the public.

In 2011, the service expanded online, allowing users to request PSA certificates through desktops or mobile devices. When the National Statistics Office became the Philippine Statistics Authority in 2013, the platform was renamed PSAHelpline.ph. The service has since grown into a full online channel, now offering Certificates of No Death (CENODEATH) and issuing QR-coded certificates for improved security and verification.

As the demand for online government services grew, PSAHelpline.ph continuously improved its features to meet the needs of its users. The website allows users to request copies of birth certificate, marriage certificate, death certificate, or CENOMAR with just a few clicks—no need for a PSA online appointment. Payment can be made through various methods including over-the-counter transactions, credit/debit cards, mobile wallets, and online banking. Once payment is confirmed, users simply wait for their PSA delivery to arrive at their doorstep. Delivery typically takes 2 to 3 business days within Metro Manila and 3 to 8 business days for provincial locations.

Security and privacy have always been a top priority for PSAHelpline.ph. To protect the applicant’s personal information, strict delivery protocols are in place, including requiring personal receipt of documents and the presentation of valid identification. For those who may not be available to receive their PSA certificate at home, there is the option to pick up the document from select National Book Store or Robinsons Department Store branches. A complete list of these locations is available on the website.

In its commitment to innovation and security, PSAHelpline.ph now issues PSA certificates with QR codes, ensuring authenticity and improving verification processes. The platform also now accepts requests for the PSA Certificate of No Death (CENODEATH), offering even greater convenience to users who require this document.

Customer support is a cornerstone of the PSAHelpline.ph experience. Users can reach out through the hotline (available Monday to Saturday, 8 AM to 5 PM, except holidays) or email support, which operates 24/7. Whether for checking order status, updating delivery details, or answering general inquiries, the dedicated support team is always ready to assist.

PSAHelpline.ph continues to be the fastest, most reliable platform for ordering PSA certificates online. Backed by 25 years of experience and trusted by millions of Filipinos, PSAHelpline.ph remains committed to bringing the services of the Philippine Statistics Authority closer to the people—delivering convenience, security, and peace of mind.

To learn more or to request your PSA certificate online, visit www.PSAHelpline.ph.

PSAHelpline.ph is celebrating 25 years of helping Filipinos conveniently request and receive their civil registry documents, highlighting its long-standing commitment to improving public access to PSA certificates.

The service began in 2000 under the name NSO Helpline Plus, becoming the country’s first and longest-running platform for ordering and delivering birth, marriage, death certificates, and Certificates of No Marriage (CENOMAR). It started as a call-in service through the hotline 737-1111, providing a secure and accessible way for millions to request documents. In 2011, the service expanded online, allowing users to place orders through its website using computers or mobile devices, without needing to leave their homes.

In 2013, following the creation of the Philippine Statistics Authority (PSA) from the former National Statistics Office (NSO), the service was officially renamed PSAHelpline.ph. The rebranding reflected the platform’s strengthened role as a reliable digital partner of the PSA and marked a new phase in its commitment to making vital documents more accessible to Filipinos across the country. Today, PSAHelpline.ph continues to lead the way in digital service innovation, now also offering the Certificate of No Death (CENODEATH) and PSA certificates with QR codes for improved authenticity and verification.

Since then, PSAHelpline.ph has grown into a fully digital, nationwide platform trusted by millions. From its beginnings as a call-in service, it has continuously improved its features and operations. Today, users can conveniently order their PSA birth certificate, marriage certificate, death certificate, CENOMAR, or CENODEATH online without the need for a PSA online appointment. The process is simple: visit www.PSAHelpline.ph, fill out the online form, choose your preferred payment method (over-the-counter, mobile wallet, credit/debit card, or online banking), and wait for your PSA delivery to arrive.

Enrollment season is here, and along with the excitement comes the usual question: “Did I miss anything?” For first-time parents especially, the list of school requirements can feel overwhelming. One of the most important documents? Your child’s PSA birth certificate.

And if you're married, your PSA marriage certificate might be required too. It may sound like just another thing to add to the list, but getting these documents doesn’t have to be a hassle. In fact, there’s an easy digital way to get them—no need for a PSA online appointment.

With the rise of online services, getting your documents is no longer a day-long ordeal. Now, you can easily handle the PSA certificate online process from home. This is especially helpful during this busy season when you need to focus on your child’s needs. If you are worried about PSA delivery, PSAHelpline.ph provides a reliable way to have those important documents delivered straight to your doorstep.

Imagine this: instead of taking time off from all your errands to go to a PSA office, you are calmly ordering your PSA certificates with a few taps on your phone. This is the reality of using PSAHelpline.ph. It is designed to simplify the process, offering a straightforward way to obtain your birth and marriage certificates without the usual stress.

 

PSAHelpline.ph is your hassle-free solution for obtaining important PSA certificates such as birth, marriage, death, and Certificate of No Marriage (CENOMAR). This user-friendly online platform makes the certificate acquisition process easy. Whether you're using a desktop, tablet, or mobile phone, PSAHelpline.ph provides a convenient and secure way for Filipinos to effortlessly obtain crucial civil registry documents from anywhere in the country.

Since 2000, PSAHelpline.ph has swiftly addressed the need for hassle-free ordering and delivery of PSA certificates. In an effort to provide better services, it has undergone remarkable enhancements, offering seamless and efficient features over the year.

 

Do you believe that there are three (3) common documents that we will use in our life span? If yes, then do you think you know what are these?

Believe it or not, there are three (3) common documents that compel us to use whether it's for school, for work, or personal matters. These documents very much tell about us or someone close to us, and that is from life to death.

The intriguing three (3) documents are the Birth Certificate, Marriage Certificate, and Death Certificate. One way or another we all use these documents. Most of the time it describes our existence and absence in this life.

The Birth Certificate.

It is the main document that proves or disapproves of our existence. In a birth certificate, we have the information about our parents - the name of our father and mother, where they live, and their birth dates too. This certificate is essential and needed from the time we are all born. It is in demand and the most requested document. It starts from elementary to high school to college, and even up to the time that we work, it is needed.

The Marriage Certificate.

I think this document, whether single or married, we'll be needed in some circumstances like school, work, or claiming of inheritance.

In school, students present the Marriage Certificates of their parents to prove that they are sons and daughters. While at work, it is requested to prove if you're married or not. For inheriting properties, it is a requirement to present the individual as the rightful heir.

The Death Certificate.

When it is about personal matters, we won't be using this kind of document if it is about us, but our heirs will do. Those that we will be leaving behind. Or us to our parents.

Where to get it fast?

Today, with the presence and abundance of technology, applications, and the internet, our lives are made easy. We get things in a flash, fast, and efficiently. Gone are the days of slow pokes because today is about speed and efficiency. It is hassle-free and no worry. All you have to do is relax.

Online is the fastest way to get your documents.

It is as fast as counting 1, 2, and 3. A few clicks from the website PSAHelpline.ph and viola you'll have your documents in a matter of days. So, all you need to do afterward is relax and wait until it arrives. Two to three days is the fastest to have your documents on your doorstep. It may change if there's a problem with the requested documents but if there's none we will have it in no time.

Few simple steps to navigate the request.

Decide first on the document we'll be requesting and for what purpose, whether it is a birth certificate or marriage certificate, for me, get them both because we'll never know when it is needed. It is best to keep one.

Once we have decided, visit the website www.PSAHelpline.ph. We'll land on the front page, we'll see different "order now" buttons. Of course, before doing anything else always read the details and other things that we think are important to know. By the way, whatever button we click, we'll end up on the "order now" page.

On the order page, we'll have four (4) options - BIRTH, MARRIAGE, CENOMAR, and DEATH. Since the platform only allows one transaction at a time, pick what we need most. Don't forget to tick the "I accept the Terms and Conditions and Privacy Policy," then click "Continue".

We'll be asked if we're requesting our Own Certificate or Someone Else's. Then, click again the "Continue" button.